Best Retail & Sales Job Descriptions

Looking to hire customer service representatives but unsure how to write an effective job posting? Browse our collection of 10 professionally-written customer service job description templates from call centers, retail, restaurants, and service-based businesses.

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Hire Retail Professionals

Build customer relationships and close deals. Sales position combining service and selling.

Requirements

Quick Facts

Schedule: Full-Time
Shift: Flexible (Including Weekends)
Experience Level: Intermediate

About the Role

We're seeking experienced sales associates with wine expertise. You'll assist customers, provide wine recommendations, build customer relationships, and drive sales. This full-time role offers the opportunity to share your passion for wine while building a successful sales career.

Perfect for wine enthusiasts who love customer interaction and sales.

Key Responsibilities

✓ Provide wine recommendations to customers
✓ Build customer relationships
✓ Educate customers on wine selections
✓ Close sales transactions
✓ Drive sales targets
✓ Maintain product displays
✓ Process payments and returns
✓ Suggest complementary products
✓ Support team during rushes
✓ Achieve sales goals
✓ Handle customer concerns
✓ Maintain professional standards

What We're Looking For

✓ 2-3 years sales or wine experience
✓ Wine knowledge and enthusiasm
✓ Full-time availability
✓ Excellent customer service
✓ Sales drive and targets focus
✓ Communication skills
✓ Product knowledge
✓ Reliability and professionalism
✓ Team player mentality
✓ Problem-solving ability
✓ Flexibility with schedule
✓ Genuine wine passion

Achieve your sales goals. Full-time position with flexible hours and commission earning.

Requirements

Quick Facts

Schedule: Full-Time
Shift: Flexible (Includes Weekends)
Experience Level: Intermediate

About the Role

We're looking for wine enthusiast sales associates to join our team. You'll share your wine knowledge, assist customers, build relationships, and achieve sales targets. This full-time position combines your passion for wine with real sales opportunity and competitive compensation.

Key Responsibilities

✓ Assist customers with wine selection
✓ Provide product recommendations
✓ Build lasting customer relationships
✓ Meet sales targets
✓ Close sales transactions
✓ Maintain product displays and organization
✓ Process customer transactions
✓ Suggest complementary items
✓ Support team members
✓ Achieve revenue goals
✓ Handle customer concerns professionally
✓ Maintain professional appearance

What We're Looking For

✓ Wine knowledge and genuine enthusiasm
✓ 1-2 years sales or wine experience
✓ Full-time availability
✓ Excellent customer service skills
✓ Sales drive and motivation
✓ Communication ability
✓ Reliable and professional
✓ Team orientation
✓ Problem-solving mindset
✓ Flexibility with schedule
✓ Passion for wine industry
✓ Customer focus

Help customers find what they need. Sales role focused on service and results.

Requirements

Quick Facts

Schedule: Full-Time
Shift: Flexible (Weekend Hours)
Experience Level: Intermediate

About the Role

Join our premium sales team as a full-time wine specialist associate. You'll leverage your wine expertise, provide exceptional customer service, build relationships, and drive sales. This role is ideal for someone combining wine passion with sales success.

Key Responsibilities

✓ Demonstrate wine expertise to customers
✓ Provide consultative recommendations
✓ Build customer relationships
✓ Drive sales and transactions
✓ Meet sales performance targets
✓ Create compelling product displays
✓ Process sales transactions accurately
✓ Suggest complementary products
✓ Support team during busy periods
✓ Achieve personal sales goals
✓ Handle customer questions and concerns
✓ Maintain professional sales standards

What We're Looking For

✓ Wine industry knowledge and experience
✓ 2+ years sales in specialty retail
✓ Full-time commitment
✓ Strong communication skills
✓ Customer service excellence
✓ Sales drive and targets
✓ Professional reliability
✓ Team player attitude
✓ Problem-solving ability
✓ Flexibility and adaptability
✓ Passion for wine and sales
✓ Results-oriented

Grow your sales career. Entry-level position with training and mentorship.

Requirements

Quick Facts

Schedule: Part-Time
Shift: Flexible/Variable (15-25 hrs/week)
Experience Level: Entry-Level to Intermediate

About the Role

Perfect for students or those seeking flexible work, this part-time sales position offers flexible hours with training and support. You'll assist customers, learn sales skills, and build experience in a supportive retail environment.

Key Responsibilities

✓ Assist customers with product selection
✓ Provide friendly customer service
✓ Process sales transactions
✓ Stock shelves and organize displays
✓ Suggest products to customers
✓ Support team members
✓ Maintain store appearance
✓ Handle customer questions
✓ Learn product knowledge
✓ Build sales experience
✓ Achieve sales targets
✓ Work as team member

What We're Looking For

✓ Part-time flexible availability
✓ Customer service experience helpful
✓ Friendly and outgoing personality
✓ Willingness to learn
✓ Reliable and professional
✓ Good communication skills
✓ Positive attitude
✓ Physical capability
✓ Team player mentality
✓ Problem-solving interest
✓ Flexibility and adaptability
✓ Growth mindset

Flexible sales work. Part-time opportunity with supportive team environment.

Requirements

Quick Facts

Schedule: Full-Time
Shift: Flexible (Student-Friendly)
Experience Level: Entry-Level/Students

About the Role

We're offering student internships in customer sales and service. You'll work in a real sales environment, learn sales processes, interact with customers, and gain valuable experience. This internship is perfect for students seeking practical business experience.

Key Responsibilities

✓ Assist customers with sales needs
✓ Learn sales processes and systems
✓ Process customer transactions
✓ Maintain store organization
✓ Provide customer service
✓ Support team members
✓ Stock and organize products
✓ Handle customer inquiries
✓ Gain practical sales experience
✓ Meet team targets
✓ Learn retail operations
✓ Support store functions

What We're Looking For

✓ Current student or recent graduate
✓ Flexible hours available
✓ Customer service interest
✓ Enthusiasm and willingness to learn
✓ Good communication skills
✓ Reliable and professional
✓ Positive attitude
✓ Team player
✓ Physical capability
✓ Problem-solving interest
✓ Professional demeanor
✓ Business interest

Earn competitive sales compensation. Results-driven sales position.

Requirements

Quick Facts

Schedule: Full-Time
Shift: Flexible (Remote)
Experience Level: Intermediate

About the Role

We're seeking sales development representatives for our remote team. You'll build sales pipeline, contact prospects, qualify leads, and support sales goals from home. This remote position offers flexibility with competitive earning potential.

Key Responsibilities

✓ Develop sales pipeline
✓ Contact and qualify prospects
✓ Build customer relationships
✓ Present sales solutions
✓ Close sales deals
✓ Meet sales targets
✓ Track sales interactions
✓ Follow up with leads
✓ Report sales progress
✓ Achieve revenue goals
✓ Support team initiatives
✓ Develop sales skills

What We're Looking For

✓ 1-2 years sales development or sales experience
✓ Remote work capability
✓ Strong communication skills
✓ Sales drive and motivation
✓ Self-discipline and organization
✓ Technical proficiency
✓ Problem-solving ability
✓ Professional reliability
✓ Customer focus
✓ Results orientation
✓ Comfortable with cold outreach
✓ Growth mindset

Hiring FAQ

Common Questions About Delivery Driver Job Descriptions

What are the must-have requirements for delivery drivers?

According to our sample JDs, the consistent requirements are:

Valid driver's license (typically required)
Minimum 1-3 years driving history depending on company
Clean driving record (no major violations)
Reliable transportation and proof of insurance
Ability to work independently
Good customer service skills
Punctuality and reliability

Some positions also require:

Age 18+ or 21+ depending on insurance and alcohol delivery
Physical capability (lifting 50+ lbs)
Smartphone with GPS capability
Background check

What's the difference between event-based and traditional delivery driver roles?

Traditional Delivery (Restaurant/Package):

Fixed routes during business hours
Predictable schedule
Consistent customer locations
Clear start and end times
More routine work pattern
Typical salary: $12-$20/hour

Event-Based Delivery (Kona Ice, Mobile Vendors):

Variable locations (never same place twice)
Event-dependent schedule (heavily weekends)
Community engagement focus
Longer setup/breakdown times included
More dynamic environment
Typical salary: $15-$20+/hour + tips
Better for: People who enjoy variety, customer interaction, outdoor work

Should I include benefits information in the job description?

Yes! Our top-performing JDs include benefits information because it:

Sets expectations (reducing poor-fit applications)
Highlights competitive advantages over competitors
Explains total compensation beyond hourly wage
Shows investment in employee satisfaction
Increases application quality and conversion rates

Include: Health insurance eligibility, employee discounts, mileage reimbursement, paid time off, advancement opportunities, and flexible scheduling.

What's the best way to describe the actual work in a delivery driver JD?

Our best examples use multiple approaches:

"A Day in the Life" - Chronological breakdown of typical shift
Key Responsibilities - Bullet-point format of main duties
Responsibilities section - Narrative description of the role
About the Role - Opening paragraph setting tone and expectations

Combining multiple formats helps different candidates understand the role. Show: the driving portion, customer interaction, paperwork, break times, and any additional duties (food prep, event setup, etc.).

How long should a delivery driver job description be?

Based on our examples:

Minimum: 150-200 words (too short seems unserious)
Optimal: 300-400 words (comprehensive but not overwhelming)
Maximum: 500+ words only if including extensive benefits or company info

Our best-performing JDs average 350-400 words total across all sections (summary, requirements, company info combined).

What mistakes do I see in poorly-written delivery driver JDs?

Common problems to avoid:

Too vague ("make deliveries" without more detail)
Unrealistic requirements (10+ years experience for entry-level role)
Salary ranges too wide ($10-$30/hour without explanation)
No information about company culture or why someone should apply
Overly formal tone that discourages applications
Missing key information (schedule, location, benefits)
Requirements as checklist only without role context
No call-to-action or application instructions

Should I use the same JD for multiple locations?

Yes, with modifications:

Use a template with location as a variable
Adjust salary ranges based on local market
Customize warehouse/start location info
Keep core job responsibilities identical
This ensures consistency while reflecting local market realities

How often should I update my delivery driver JDs?

Review quarterly and update:

Salary to match current market rates
Requirements based on recent hires' actual qualifications
Responsibilities if role focus has shifted
Benefits information if company policies changed
Testimonials or company culture information for freshness

Ready to Hire Your Next Great Sales Executive?

Getting the job description right is just the first step. You need to post it where qualified candidates will see it—and manage applications efficiently.

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Hiring FAQ

Common Questions About Retail & Sales Job Descriptions

What's the difference between retail sales and B2B sales?

Retail sales: Selling to individual customers in store or online, transactional, volume-based
B2B sales: Selling to businesses, relationship-based, complex deals, longer cycles
Inside sales: Phone/email/video-based selling, often leads to meetings
Field sales: Travel to client locations, territory management
Consultative sales: Needs analysis and customized solutions

Be clear about the sales model.

What responsibilities should I include?

Core sales professional responsibilities:

Meeting or exceeding sales targets and quotas
Building customer/prospect relationships
Identifying sales opportunities
Presenting sales solutions
Negotiating and closing sales
Following up on customer accounts
Maintaining sales records and reporting
Collaborating with sales team
Product knowledge and expertise
Customer needs analysis
Problem-solving and objection handling
Territory or account management

Vary by role and model.

Should I require prior sales experience?

Depends on level:

Entry-Level: "Not required; coachable attitude essential"
Standard: "2-3 years sales or related experience"
Advanced/Strategic: "5+ years B2B sales; proven track record"

Be clear about training and ramping timeline.

What key skills should I highlight?

Essential sales professional skills include:

Relationship Building: Trust and long-term thinking
Communication: Persuasive, clear, active listening
Problem-Solving: Creative solutions to objections
Organization: Pipeline and territory management
Numeracy: Understanding ROI, pricing, contracts
Resilience: Handling rejection and persistence
Self-Discipline: Solo work, motivation, accountability
Adaptability: Different customers and situations
Negotiation: Win-win deal-making
Presentation: Compelling pitching ability
Product Knowledge: Deep expertise in offerings
Strategic Thinking: Long-term customer value

How do I attract ambitious, results-driven professionals?

Highlight:

Earning Potential: "$X base + uncapped commission," "top earners: $X"
Autonomy: "Own your territory," "build your book of sales," "independent operator"
Career Path: "Fast track to management," "advancement based on performance"
Support: "Sales enablement," "training," "management coaching"
Resources: "Territory support," "leads provided," "marketing support"
Culture: "Top performer recognition," "competitive culture," "success celebrated"
Flexibility: "Flexible hours for remote," "work-life balance," "schedule autonomy"

How do I describe sales targets or quotas?

Be specific and realistic:

✅ "$X monthly sales target," "$X average deal size"
✅ "5-7 new customers per month," "80% close rate expectation"
✅ "Quota: $X annually," "realistic ramping: 60%, 80%, 100%"
✅ "Top performers earn $X+ in annual compensation"

This helps candidates understand expectations.

Should I mention specific sales tools or CRM?

Only if essential:

✅ "Salesforce sales experience required"
✅ "HubSpot CRM proficiency helpful"
❌ If you'll train: "Training provided on all systems"

How do I address work-life balance?

Be honest about demands:

"Fast-paced environment," "flexible hours for proven performers"
"Remote opportunity," "hybrid flexibility after ramping"
"Evening/weekend meetings occasional," "travel: X% required"
"On-call availability for major accounts"

Show realistic expectations.

What common mistakes should I avoid?

Don't:

❌ Make sales targets unrealistic
❌ Leave unclear what base vs. commission is
❌ Forget to mention what happens if quota not met
❌ Ignore the importance of product knowledge
❌ Make it sound like "just making sale"
❌ Forget benefits or perks offered
❌ Leave out growth opportunity language
❌ Omit support/resources provided

Instead: Be specific, transparent, and realistic about demands and potential.