Why this Dunkin’ franchise switched their ATS to HigherMe

“I don't know why everyone's not on this sort of platform.” Nicole Lordelo-Alger, Franchisee

Nicole Lordelo-Alger has worked for Dunkin’ for most of her life, starting as a Crew Member at 16 and now owning the Lordelo Network franchise with her sister. She oversees operations at six locations, including the number one challenge in food service business right now: hiring.

Always looking to embrace change and keep up with hiring trends, the team made the switch from paper applications to an applicant tracking software provider to increase applicant flow, reduce paperwork, and save time. Initially the change was good, and the team found huge improvements in their hiring process and were getting more applicants. However, after awhile, they felt like the platform wasn’t growing with the times and thought there had to be a more modern solution that fit their needs. As soon as they saw HigherMe, they were hooked right away.

Automated interview scheduling

As a busy franchisee with six stores spread out across a large geographic area, Lordelo-Alger needs to make the most of her time. “Sometimes I'm working part of my day in Holbrook, and then I'm 35 minutes away from my closest store, “explains Lordelo-Alger. “So if I'm trying to meet somebody who is doing a second interview in Cohasset, for example, and they don't show up, that's a lot out of my day.”

With the previous hiring platform, the Lordelo Network team would have 50-60% of people who wouldn’t show up for an interview. With HigherMe, Lordelo-Alger has only had one interview no-show in the past few months.

HigherMe sends automated reminders for candidates to schedule and attend interviews, helping to dramatically reduce the amount of interview no shows. “I thought maybe the reminders would help a little bit, but it really has just flipped it 180 degrees for us,” explains Lordelo-Alger. “I don't have to worry and be anxious going into a store and looking at the clock, wondering if this person is going to show up or not.”

HigherMe’s interview scheduling software has been a “game changer” for Lordelo-Alger. Being able to set her availability in HigherMe has helped avoid double bookings in addition to getting interview no-shows almost down to zero.

“Getting that automatic email that they've applied, we're then able to be the first ones to reach out. And that's really important, because we're definitely not the only ones that they’re applying to.”

Nicole Lordelo-Alger, Lordelo Network

Automated interview scheduling

As a busy franchisee with six stores spread out across a large geographic area, Lordelo-Alger needs to make the most of her time. “Sometimes I'm working part of my day in Holbrook, and then I'm 35 minutes away from my closest store, “explains Lordelo-Alger. “So if I'm trying to meet somebody who is doing a second interview in Cohasset, for example, and they don't show up, that's a lot out of my day.”

With the previous hiring platform, the Lordelo Network team would have 50-60% of people who wouldn’t show up for an interview. With HigherMe, Lordelo-Alger has only had one interview no-show in the past few months.

HigherMe sends automated reminders for candidates to schedule and attend interviews, helping to dramatically reduce the amount of interview no shows. “I thought maybe the reminders would help a little bit, but it really has just flipped it 180 degrees for us,” explains Lordelo-Alger. “I don't have to worry and be anxious going into a store and looking at the clock, wondering if this person is going to show up or not.”

HigherMe’s interview scheduling software has been a “game changer” for Lordelo-Alger. Being able to set her availability in HigherMe has helped avoid double bookings in addition to getting interview no-shows almost down to zero.

“Getting that automatic email that they've applied, we're then able to be the first ones to reach out. And that's really important, because we're definitely not the only ones that they’re applying to.”

Nicole Lordelo-Alger, Lordelo Network