Job Description Template for Host/Hostess

HigherMe has created the perfect host/hostess job description template to make posting an open position quick and easy.

To create the perfect template:

• Read the template replacing the words in square brackets
• When you see [Option: before the brackets, pick the options that most accurately describe your job or restaurant.
• Make sure you read every line and remove the points that do not apply to your restaurant.

Job Description [Create the image of an appealing workplace.]

Are you passionate about food and creating outstanding culinary experiences? People that work at [restaurant name] are known for their personality, drive, and passion! Are you looking for a place to work with [Option: flexible schedules, great discounts, legendary staff events and plenty of opportunities to learn and grow]? If so, we want to hear from you!

Host/Hostess Responsibilities

• A host/hostess presents the first positive impression of customer service to our clients.
• The person in this position will greet guests warmly upon arrival and provide a positive friendly hand-off.
• Providing accurate wait times and monitoring waiting lists.
• Managing reservations.
• The host/hostess should have a fun and smart disposition and must be able to carry natural conversations with clients.
• Responding to inquiries and concerns is an important aspect of the job.
• This person must be able to use visual clues to anticipate the needs of our clients.
• Keeping situations calm and under control during busy periods is essential.
• Our host/hostess must understand and present extraordinary customer service skills.

We hire great people, train them well and provide plenty of opportunities to learn and grow. We’re looking for energetic, team-oriented applicants who take pride in providing an outstanding food experience.

Salary: [add salary range here] per hour.

Benefits:

• Overtime pay
• Tips
• Discounted or free food
• Schedule adapted to your lifestyle
• Many opportunities for advancement
• Company events
• ___% dining discounts?
• Closed for Thanksgiving, Christmas Eve & Christmas Day
• ___ hours of paid sick time every year
• A separate PTO accrual for vacation time
• $___ referral bonuses
• Medical, Dental & Vision insurance
• Life insurance policy
• Disability policy
• Access to an Employee Assistance Program

Skills and Experience:

• Understanding of great customer service and able to provide it.
• Ability to work calmly and keep composure during busy moments.
• Welcoming and friendly demeanor.
• A desire to help out and be a team player.
• Be able to work standing up for multiple hours in a row.
• Candidates must understand the importance of taking initiative and have a smart work ethic.
• Candidates must adhere to and respect the dress code.
• Required education: High school or equivalent.

Schedule:

• [Option: Part-time, Full-time]
• [Option: Day shift, night shift]
• [Option: 8 hour shift, 10 hour shift, 12 hour shift]

Apply Today [Encourage your potential applicants to reach out.]

We’d love to meet you in person, contact the location to ask about the times available for open interviews or submit your application by Applying Now.

To download a printable version of this document click here.

Other Questions on Host/Hostess Job Descriptions

What Qualities and Skills Make a Good Host/Hostess?

Good hosts and hostesses must exhibit the following traits:

They must be warm and welcoming. Good hosts and hostesses provide positive and memorable experiences for the guests. All employees in today’s workplace also need to be efficient and organized. Multitasking and handling a high-pressure environment are necessary skills for almost any job, including hosting.

Hosts and hostesses also need to be knowledgeable regarding their restaurant, especially the restaurant menu. Customers will arrive with specific dietary needs, such as gluten intolerance, and will ask the host for information about ingredients. The host must be able to answer these types of questions with confidence.

Hosts and hostesses also must be able to manage unexpected situations. All hosts represent their restaurants. The host is the first person a customer sees and is the last to say “goodbye”. Hosts must ensure that all customer issues are addressed quickly and professionally, to ensure a restaurant’s excellent reputation.

How Much Do Hosts Get Paid and Do They Receive Tips?

Hosts generally are paid between $9 and $25 an hour, depending on experience and the restaurant. On occasion, hosts may also earn a portion of the tips granted by customers. Certain restaurants also grant benefits to hosts, such as health insurance or paid time off.

Who Does a Host Report to?

Hosts generally report to the venue manager or owner. If the restaurant is large enough, and security is employed, the host may also report to the restaurant security team.